Chester Hills Frequently Asked Questions

Residents at Chester Hills can submit a service request online through the resident portal, by phone, or in person at the leasing office. Online requests are the fastest way to ensure an issue is received and assigned quickly.

Residents at Chester Hills have access to a mobile app that uses Bluetooth connectivity for keyless entry, allowing residents to remotely open exterior and front doors from their phone as a first line of defense against lockouts. If all else fails, a lockout is treated as an emergency work order, and residents can call the leasing office after hours to dispatch on-call maintenance.

An emergency work order at Chester Hills is any condition that poses an immediate threat to resident safety, health, or basic habitability. This includes gas leaks, electrical hazards, complete loss of heat or water, sewage backups, active flooding or burst pipes, compromised door or window locks, and structural hazards such as a collapsed ceiling or broken stair railing.

Yes, Chester Hills performs quarterly preventative maintenance inspections that typically include HVAC filter changes, smoke detector battery changes, and door lock battery replacement. These routine inspections help ensure systems are working properly and reduce the chance of unexpected repairs.

Most maintenance services at Chester Hills are included as part of residency at no additional cost. Charges may apply for damage beyond normal wear and tear or for special service requests.

Chester Hills offers a relaxation lounge and café, an expansive fitness center with a dedicated spin and stretch studio, and a resort-style pool, all within a serene neighborhood setting. Residents also enjoy keyless fob entry, coworking nooks, an upscale gaming and entertainment room, and open-air social courtyards with grills and a fire pit. Pet owners will find an on-site pet spa and fenced-in dog park, plus EV charging, a package room, and bike storage. Chester Hills is also a Silver Level NGBS Green Certified Community. Browse the full amenities list before scheduling a tour.

The pool at Chester Hills is seasonal, opening in early April after its annual inspection and staying open through October 31st, from dawn to dusk. From November through March, the pool deck is not accessible. Outdoor deck areas and other outdoor amenity spaces remain open daily from 10:00 AM to 10:00 PM year-round.

Yes, Chester Hills is a pet-friendly community that welcomes both cats and dogs. Residents enjoy pet-friendly amenities including a pet spa, a fenced-in dog park, and convenient outdoor spaces for daily pet routines close to home.

Chester Hills does not assess a monthly amenity fee of any kind. Residents have full access to shared spaces and lifestyle features at no additional cost beyond their monthly rent.

The clubroom at Chester Hills is available for reservations on a first-come, first-served basis for a $250 fee, based on a 4-hour reservation window. Reservations must not extend beyond 10:00 PM, and residents can book through the leasing office.

Yes, Chester Hills regularly hosts resident events throughout the year, averaging approximately 3 to 4 events per month. These events incorporate a variety of interests and activities designed to appeal to a wide range of ages.

Yes, Chester Hills offers a studio guest suite available exclusively to residents for $125 per night, with a two-night minimum stay. The suite features a queen-sized bed and access to on-site amenities, and is booked through the leasing office on a first-come, first-served basis.

Yes, Chester Hills includes dedicated coworking spaces and business areas designed to support remote work, available on a first-come, first-served basis. These spaces offer a comfortable, productive environment for residents on work-from-home days.

Every home at Chester Hills features luxury plank flooring, a soothing natural color palette, and matte black hardware and lighting throughout. Kitchens include stainless steel appliances with in-door dispensing refrigerators, granite countertops, custom gray cabinets, and deep soaking sinks. Additional touches include digital programmable thermostats, built-in entry benches with coat hooks, built-in wood closet shelving, and keyless fob entry. Select homes also include private patios or balconies with views. Browse the photo gallery to see these finishes in every home.

Yes, all apartment homes at Chester Hills feature a full-size washer and dryer set. Several floor plans offer a side-by-side configuration, while others feature stacked units to save space, and select one-bedroom floor plans include the washer and dryer conveniently located in the closet.

Kitchens at Chester Hills are equipped with modern stainless steel appliances, including a refrigerator, oven, microwave, dishwasher, and garbage disposal. All apartment homes feature updated finishes throughout for a clean, contemporary look.

Apartment homes at Chester Hills are offered unfurnished, allowing residents to personalize their space. Chester Hills also works with CORT to offer furnished options upon request, so residents can contact the leasing office for details.

Many apartment homes at Chester Hills feature spacious closets, including walk-in options in select floor plans. Rentable storage options are also available throughout the property, with prices ranging from $30 per month up to $175 per month for an oversized storage solution.

Chester Hills offers studio, one-bedroom, two-bedroom, and three-bedroom apartment homes, each designed to maximize space, natural light, and functionality for different lifestyles. Prospective residents can compare all available layouts before scheduling a tour.

Chester Hills was completed in 2023, offering newly constructed apartment homes to the market. Every home features timeless layouts with modern cabinetry, contemporary granite countertops, and luxury plank flooring throughout the unit.

Yes, high-speed internet access is available in all apartment homes at Chester Hills, which are pre-wired for both Spectrum and Google Fiber service. This ensures reliable connectivity for work, streaming, and everyday use.

All utilities are the resident's responsibility at Chester Hills. Water is submetered and billed based on usage, while electricity and internet or cable service must be set up and maintained directly by the resident.

Prospective residents can apply for an apartment at Chester Hills directly through the website using the secure online application. Visiting the leasing office is also an option, where the team guides applicants step-by-step and answers questions during the process.

Lease agreements at Chester Hills are binding, but early termination options are available. This typically requires providing 60 days' notice and paying a buy-out fee equal to two times the base rent, and any concessions received may also be due back at termination.

Chester Hills does not have a single credit score requirement that guarantees approval. Applications are generally reviewed based on credit history, income, rental background, and overall financial profile, and the leasing team can explain the screening process in detail.

Yes, Chester Hills accepts co-signers or guarantors to help applicants meet qualification requirements. This can be a helpful option for residents who need additional support during the application process. Contact the leasing office for specific guidelines.

Applicants at Chester Hills are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary, and the leasing team will guide applicants through exactly what is needed.

Monthly fees at Chester Hills may include water and sewer usage, pet rent for residents with pets, valet trash, city trash, and pest control. Rentable items such as storage and parking are also available. Contact the leasing office for a full breakdown of all recurring costs.

Base rent at Chester Hills includes the apartment home itself and access to the community and its amenities. Additional charges apply separately for utilities, add-ons, and other community fees.

Utilities at Chester Hills are billed separately from rent, with specific charges noted in the utilities addendum provided at signing. The leasing team can provide a detailed breakdown of expected utility costs.

Yes, renter's insurance is required for all residents at Chester Hills. This coverage helps protect a resident's personal belongings and provides liability protection throughout the entire residency period.

Rent at Chester Hills is typically due on the first day of each month and is considered late if not received by the 5th of the month.

Yes, late fees may be charged at Chester Hills if rent is not received by the due date or within the allowed grace period. Details on fees and timing are outlined in the lease agreement.

A security deposit is required at move-in at Chester Hills, and the exact amount may vary based on the specific apartment home and application screening results.

Upfront move-in costs at Chester Hills may include a security deposit, application fee, administrative fee, and prorated rent for the first month. The total amount depends on lease terms, add-ons, and the specific move-in date.

Before move-in, Chester Hills provides clear instructions on how to set up utilities. Residents are responsible for contacting local providers directly to start service in their own name ahead of time.

Chester Hills works with approved local internet and cable providers, including Google Fiber and Spectrum for reliable service. Residents should contact the leasing office for a current list of available options and setup instructions.

Residents at Chester Hills are responsible for utilities such as electricity, internet, and water, all set up individually. Full details on each utility are provided prior to move-in.

Water usage at Chester Hills is billed through a third-party service called Conservice, and residents receive their upcoming bill via email each billing cycle.

When moving in or out of Chester Hills, residents contact their utility providers directly to start or stop service. Scheduling transfers a few days in advance helps avoid any service interruption during the move.

Yes, utilities at Chester Hills are individually metered, so residents are billed based on their actual usage each month. The property handles water billing directly, while residents set up electric power service with Duke Energy.

Yes, Chester Hills offers reserved parking options as well as EV charging stations for residents with electric vehicles. Availability, locations, and associated fees may vary, so residents should contact the leasing office for current options and pricing.

Yes, Chester Hills is located near public transportation options, including bus routes with stops in the surrounding area, making it easy to commute without relying solely on a personal vehicle.

Parking at Chester Hills is first-come, first-served for standard spaces, with the exception of accessible parking and reserved parking, which are set aside separately for residents who choose those options.

General residential parking at Chester Hills is available at no cost. Reserved parking spaces are available in limited capacity for $35 to $50 per month, depending on availability and location within the community.

Yes, Chester Hills offers bike storage areas and racks within the community, giving residents a convenient and secure place to store bicycles without keeping them inside their apartment home or on a balcony.

Chester Hills offers convenient access to major highways, including a quick 5-minute drive to I-440, as well as I-40 and US 1, all bisecting the heart of Raleigh. Check the exact route from any starting point using our map and directions page.

Yes, Chester Hills is located in a walkable area with access to shopping, dining, neighborhood parks, and entertainment nearby, making it easy to enjoy the surrounding area without needing to drive everywhere.

No, tours at Chester Hills are completely free. Prospective residents are welcome to visit the community, explore available apartment homes, and experience the amenities at no cost and with no obligation.

The on-site management team at Chester Hills is available during regular office hours to assist with leasing questions, resident needs, and general support, and strives to be responsive and approachable throughout the experience.

The leasing office at Chester Hills is located at the front of the community, at the corner of Chester Road and Pettiford Road. Visitors will see the Chester Hills sign in front of the office upon arrival.

Yes, Chester Hills offers virtual and video tours for added convenience, letting prospective residents explore apartment homes, amenities, and layouts remotely. This makes it easy to tour from anywhere. Set up a virtual tour to see the space in real time.

Chester Hills's leasing office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 1:00 PM to 5:00 PM each week.

Prospective and current residents can contact the Chester Hills leasing office by phone, email, or through the contact form on the website. The team is available to answer questions, provide details, and help schedule a tour.

School assignments near Chester Hills can vary by exact address and grade level. Residents should contact the leasing office or the local school district directly for the most accurate and up-to-date information available.

Chester Hills is located in the well-established Five Points neighborhood of Raleigh, just 5 minutes from downtown Raleigh and 10 minutes from North Hills. Residents enjoy a balanced environment with easy access to local attractions and major commuting routes.

Chester Hills is located near a wide selection of grocery stores, restaurants, and coffee shops, including Harris Teeter, Idle Hour coffee, and Village Deli. The Village District is just 1 mile from the community.

Two different Harris Teeter grocery stores are located within approximately a mile of Chester Hills. Fresh Market, Whole Foods, and Publix are also located close by, offering residents a wide variety of grocery options.

Both Five Points and The Village District offer a variety of restaurant options near Chester Hills. Most of Raleigh's nightlife is downtown, just a 5 to 7 minute drive away, along with additional neighborhood dining options tucked into smaller shopping centers close by.

Several parks and outdoor spaces are located near Chester Hills, including Jaycee Park, Kiwanis Park, Fred Fletcher Park, Roanoke Park, and Fallon Park. The property is also adjacent to a well-established Raleigh neighborhood with pleasant neighborhood walking routes.

Major employers near Chester Hills include, 5 to 10 minutes away in downtown Raleigh and North Hills, State of NC government offices, City of Raleigh, WakeMed Health and Hospitals, UNC Rex Healthcare, MetLife, Lenovo, and Blue Cross Blue Shield of NC. NC State University and Duke Raleigh Hospital are a short 10 to 15 minute drive, and Apple, Epic Games, Cisco, IBM, Red Hat, Pfizer, GlaxoSmithKline, and other major employers in RTP and Durham are 20 to 30 minutes away.

Yes, Chester Hills is located at a major intersection of Wade Avenue, which bisects the heart of Raleigh and connects to I-40, I-440, and US 1. Residents can be on the highway in 5 minutes or less, depending on traffic. Check the exact route from any starting point using our map and directions page.

NC State University is about a 5 minute drive from Chester Hills. Several prestigious high schools are also close by, including Saint Mary's School, Cardinal Gibbons High School, and Broughton High School, along with Oberlin Road Middle School and Lacy Elementary for younger students.

The Five Points neighborhood is highly desirable in Raleigh because it balances historic charm with modern convenience. Located just minutes from downtown Raleigh, it's known for pedestrian-friendly, tree-lined streets, strong community spirit, and proximity to local eateries, boutique shops, and green spaces.

Chester Hills typically allows up to two pets per apartment home, giving most households room for a cat, a dog, or both. Residents should contact the leasing office for specific policy details before move-in.

Chester Hills welcomes up to two pets per household. The following breeds are not permitted: Akitas, American Staffordshire Terriers, Bull Terriers, Chows, Doberman Pinschers, Pit Bulls, Presa Canarios, Rottweilers, Wolf Hybrids, and mixes of these breeds. Constrictor or venomous snakes, chickens, and animals prohibited by local city ordinances are also not allowed. See the full breed list for complete details.

Pet fees at Chester Hills typically include a one-time pet deposit of $300 for one pet or $500 for two pets, with a maximum of two pets per apartment. Monthly pet rent is $20 per pet. See the full pet policy for the most current rates.

Chester Hills is designed with pet-friendly living in mind, including a fenced-in dog park, a pet spa, and designated outdoor areas, making it easier to care for a pet and enjoy outdoor time together.

Exotic pets are generally not permitted at Chester Hills. Policies may vary by pet type, so residents considering an exotic pet should contact the leasing office directly for clarification before signing a lease.

Chester Hills has a great working relationship with Care First, an animal hospital located directly across the street from the community. Woof Gang Bakery and Grooming is also located in the Village District, just a 3-minute drive away.